CPA Manitoba - Certifying Educational Success
Overview
The Chartered Professional Accountants of Manitoba (CPA Manitoba) is a regulatory body that protects the public through certification and education programs, ensuring members uphold the highest professional and ethical standards.
Problem
Before implementing TopClass LMS, CPA Manitoba faced multiple challenges in managing its professional development programs. Credentialing was handled manually by third-party providers, resulting in delays of two to three business days for members to access courses after purchase. This frustrated members, who expected immediate access, and increased the administrative burden on staff.
Additionally, the use of inconsistent platforms for course delivery caused confusion among members, negatively impacting their learning experience.
Staff had to respond to frequent support requests and manually send credentials or certificates, leading to errors and inefficiencies. This manual approach hindered the ability to scale and meet members’ evolving expectations.
Solution
CPA Manitoba adopted TopClass LMS to automate and enhance the delivery of professional development programs. The platform integrated seamlessly with their existing iMIS system, providing members with instant access to courses and reducing staff workload.